Your yearly valuation and rates statement is distributed every September. Following that, you'll receive instalment notices ahead of their respective due dates, unless you're enrolled in the Logan City Council authorised direct debit program.
Select a payment option to learn more.
You can pay your rates online using Visa or MasterCard. A merchant surcharge fee of 0.34% will apply to all online payments.
To set up a direct debit for your rates account you can:
Please make sure we receive your completed application at least 5 to 7 working days before the nominated commencement date.
Direct debit payments are processed on Thursdays:
If the Thursday is a public holiday, the payments will be processed the next working day.
Direct debit is not available for credit card accounts or accounts outside of Australia.
Direct debit does not set up a payment arrangement for any arrears. Please call us on 07 3412 5230 to discuss arrears payment options.
To use BPay, log into your internet banking to make payment from your cheque or savings account.
Please use the biller code and reference number in the BPay box on your rate notice.
Scan and pay with Australia Post's mobile app.
You can pay by phone using your credit card. Call 1300 276 468 and follow the prompts. Use the reference number at the bottom of the rate notice (in the Pay by Phone box). Visa and MasterCard are accepted.
Calls are charged at the cost of a local call, and mobiles are extra.
From 1 October 2022, a merchant surcharge fee of 0.34% will apply to all phone payments.
You can pay your rates at any of our Customer Service Center or at Australia Post. Please have a copy of your rate notice with you.
Australia Post have waived their fees for rates payments, effective from 15 April 2020.
To pay by mail, please make your cheque or money order (or bank draft if overseas) payable to Logan City Council and post t with the property address and the rate assessment number.
We understand that our city is facing unprecedented times and that our community may be experiencing financial challenges. If you need help with the payment of your rates and other charges, please fill in our Financial Hardship online form.
If you have an existing payment plan in place, no further action is required from you and your payment plan will continue as normal. You do not need to complete this form.
In the event that you have made an excess payment on your rates notice resulting in a credit balance, this surplus will be retained within your account and automatically allocated towards upcoming installment payments. Alternatively, we can initiate a refund process to return the credited amount to you.